POPPING CANDY WHOLESALE TERMS & CONDITIONS
1. Minimum Order
For wholesale customers of Popping Candy, the minimum order is 30 pairs of shoes, across any/all brands we offer. Customers who wish to order more than 100 pairs consistently can request VIP wholesale pricing by emailing [email protected] Accessories have no minimum order requirements, but please be aware – not all our accessories are available with wholesale pricing.
Products or goods purchased from Popping Candy shall only be sold at or above the recommended retail price (RRP). In the event the Wholesale Account chooses to place the products or goods for a limited time sale at a discount, the Wholesale Account shall not discount the products more than 15% below RRP. Ongoing bundle/bulk deals are not allowed on web or social media stores. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to [email protected] and will typically be granted on a semi-annual basis.
3. Wholesale Pricing
All prices are listed in AUD and include GST. Wholesale discount percentages vary across brands and are listed clearly on the website for your convenience.
Return requests must be made in writing directly to [email protected] within 7 days of delivery date quoting order number and reasons. No returns are acceptable without Popping Candy’s prior approval and delivery instructions for transport. Shipping will be charged. For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer.
Please email us with details of the product prior to returning it.
In the occasional case of faulty or damaged goods, Popping Candy will replace with in-kind product or product credit if the original is no longer available (see number 8 below for more info).
Popping Candy prefers direct bank deposit for all wholesale accounts. Payment must be made and cleared before goods ship. If you choose to use credit card and/or PayPal balance (both processed through PayPal), these payments will incur a merchant fee of 2%.
If paying via bank deposit, please use your order number as reference on the payment, and email proof of payment to [email protected]
Shipping is not included in the cost of goods. Currently our website is not set up to automatically calculate shipping on wholesale orders, so when placing your order, please contact [email protected] for a postage quote. NOTE: the website banners advertise a maximum retail shipping of $15 – this amount is for retail customers ONLY. We always endeavour to keep costs as low as possible and as such, we use Fastway Couriers almost exclusively. Fastway ship to physical addresses only, so unless by prior arrangement, we do not ship wholesale orders to PO Boxes or Parcel Lockers.
8. Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact Popping Candy at [email protected] within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
9. Delivery Window
Please allow at least 3-5 business days from the time of your payment receipt for picking/packing and shipping from our HQ in Bomaderry NSW. Larger orders may require more time; please contact [email protected] if you have queries or urgent orders. Shipping times will vary depending on your location, please refer to www.fastway.com.au to calculate approximate shipping times for your area.
10. Hot Chocolate Design
Hot Chocolate Design – it is the policy of Hot Chocolate Design that each country is its own “territory” for the purpose of sales of HCD products. As a retailer of HCD products, you MUST ONLY SELL TO CUSTOMERS WITH AN AUSTRALIAN SHIPPING ADDRESS. Retailers are not allowed to sell HCD products (shoes and/or accessories) to international addresses.
11. Branding and Privacy
You must at all times respect the reputations of the brands we stock. Hot Chocolate Design, Popping Candy, SugarPOP, CandyPOP and Joe Brown Couture have worked very hard to build their following and brand recognition. Any pre-release images or information that you are allowed to view MUST be kept private and NEVER be used on social media or shown to anyone outside your business organisation until permission
If you agree to all of the above and are ready to get started, please go to https://www.poppingcandy.com.au/wholesale-registration/ and fill in the form. Once we approve your account, we will send you login details and you can begin!